Bengal Win Privacy Policy — Your Data, Our Responsibility

Under Bengal Win's privacy policy, we only collect the information needed to provide you with the best betting experience. This includes data gathered when you register, make transactions, or contact us on the Bengal Win platform.

Information collected at registration:

• Full name and date of birth (for age verification purposes).
• Mobile number and email address.
• Password (stored in encrypted form — Bengal Win never has access to your actual password).
• Country of residence and address.

Information collected for verification:

• Copy of National ID (NID), passport, or driving licence.
• Mobile banking account details (for payment verification purposes only).

Automatically collected information:

• IP address and device type.
• Browser and operating system information.
• Logs of time spent on the site and pages visited.
• Betting history and transaction records.

Bengal Win's privacy policy ensures your data is used only for specific, legitimate purposes. A full list of how we use your information is provided below:

If you no longer wish to receive promotional messages from Bengal Win, you can unsubscribe at any time via your account settings or by contacting our customer support.

The most important aspect of Bengal Win's privacy policy is this — we never sell your data. However, there are limited circumstances in which information may be shared.

Situations where your information may be shared:

• Payment Processors: With bKash, Nagad, or other mobile banking providers solely to process transactions.
• Identity Verification Services: With approved third parties for KYC purposes.
• Legal Authorities: As required by court order or government directive.
• Fraud Prevention Agencies: To protect the security of the online gambling industry.
• Business Successors: In the event of a sale or merger of Bengal Win's business.

Third-party service providers operate under agreements aligned with Bengal Win's Privacy Policy and receive only the minimum data necessary.

Cookies are used on the Bengal Win website and app to enhance your experience. They are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: To maintain your login session and ensure site security. Disabling these may cause the site to function incorrectly.
• Functional Cookies: To remember your preferred language, odds format, and other settings.
• Analytics Cookies: To identify the most visited pages and measure overall site performance.
• Marketing Cookies: To show relevant promotions (based on consent only).

Bengal Win uses Google Analytics or similar tools to monitor site performance. All data collected through these tools is fully anonymized.

Bengal Win's privacy policy ensures the highest level of protection for your data. We follow industry-leading security standards.

• SSL/TLS Encryption: All communication between your browser and our servers is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP-based login for an extra layer of account security.
• Firewall Protection: Advanced firewall system to prevent unauthorized access.
• Security Audits: Regular third-party security audits are conducted.
• Staff Training: Only trained and authorized staff are permitted to access your data.
• Data Minimization: No information beyond what is necessary is collected.

In the event of a data breach, Bengal Win will notify affected users within the legally required timeframe.

Under Bengal Win's Privacy Policy, you retain the following rights over your personal information:

Under Bengal Win's privacy policy, we do not retain your data beyond the period it is needed. Retention periods depend on the type of data and applicable legal obligations.

• Account Information: For the duration of account activity and at least 5 years after closure (as required by law).
• Transaction Records: A minimum of 7 years as required by financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Contact: Deleted 3 years after last contact.
• Cookie Data: Typically expires within 30 days to 2 years.
• Log Files: Retained for a maximum of 12 months for security purposes.

Once the designated retention period ends, your data is securely and permanently deleted or anonymised so you can no longer be identified.

Bengal Win is strictly for users aged 18 and above. Our privacy policy places special emphasis on protecting the data of minors.

• Age verification is mandatory at the time of registration.
• No data from minors is knowingly collected.
• If a minor's account is identified, it is immediately closed and all associated data is deleted.
• Parents who become aware of their child's account are welcome to contact us.

Bengal Win reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised, and registered users will be notified via email or mobile.

• Minor changes may take effect without prior notice.
• At least 14 days' notice will be given for significant changes.
• Continued use of the site after a policy update will be considered acceptance of the revised terms.
• Previous versions are available upon request.

For any questions, concerns, or complaints regarding this privacy policy, please contact Bengal Win's data protection team.

• Email: support@bengalwin.wine
• In the subject line, write: "Privacy Policy Request"
• Response Time: Usually 3–5 business days, or up to 30 days for complex cases.

If you are not satisfied with our response, you have the right to escalate your complaint to the relevant authority. Bengal Win takes your privacy concerns seriously at all times.